Warranty

• All goods sold by Spy Gadgets are subject to a 6 MONTHS warranty from the purchase date against all manufacturing defects, camera, rechargeable battery, and electronic malfunctions.
• Any accident or abuse is NOT covered under this warranty.
• If a customer receives a damaged or faulty product, they should report it to Spy Gadgets within 2 days of receipt. Prior to returning any product, the customer should state their intention using a durable medium or contact the Technical Support team via call or WhatsApp at +010-9154168

Term and Regulation

• Replacement of any faulty item is within 1 MONTH during warranty (depending on damage).
• Any item with a serial number defaced or removed will NOT be repaired or replaced under any circumstances.
• Free of charge is for any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer.
• Any damaged or faulty goods received by the buyer must be reported to Spy Gadgets within 2 DAYS from the receiving date.
• After 6 months from the purchase date, all repairs (if possible) may incur a fee proportional to the work involved. Once the item has been repaired, the warranty date will NOT CHANGE (still started from the purchasing date).

Return and Refund

• Strictly NO cash refund. Negotiable for item EXCHANGE only.
• All goods sold are NOT ACCEPTABLE for return/refund under any circumstances.
• Any refunded item with a serial number defaced or removed will NOT be accepted.

Shipping

Spy Gadgets currently ships to the whole of Malaysia, including Sabah & Sarawak.

We ship orders via our dedicated courier from PosLaju, DHL, and J&T.

• All prices on our website is inclusive of the shipping rates. Your parcel delivery is FREE.
• We deliver all orders using our standard packaging materials. We do not cater to any special packaging at the moment.
• All packaging is completely discreet and not labelled with any of our branding.
• We take great care to ensure your order is packaged effectively to avoid any damage to your goods.
• We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
• We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as payment has been made.
• All orders are dispatched and delivered by our designated carrier from Monday to Friday, excluding weekends and public holidays.
• Cash-on-delivery is only within the Klang Valley only.

Discreet Billing and Packaging

When customers pay by debit or credit card there may be a concern that the billing reference on the bank or card statement would cause an issue. Here at Spy Gadgets, we understand that many customers may want to purchase with discretion, so the Name appearing next to the transaction will be Lantech Resources, thereby attracting less attention.

All our parcels are sent using plain packaging and there are no markings on the outside of the package that would indicate the nature of the type of product(s) within. We as a general rule do not put an invoice inside the package, just in case the package is opened in error by someone other than the specified recipient. All packages have the sender named as Lantech resources . By operating this policy we hope that customers can receive their orders without alerting unwanted attention.

Estimated Delivery Time

Typically Malaysia deliveries are made within 1-2 working days.
NON-Malaysia deliveries are made within 14-28 working days.

International Delivery

We’re happy to arrange for international deliveries. Please contact us directly for further arrangements.

Self Collection

You may pick up your products directly from our outlets in Seri Kembangan and Gombak.
Please contact for assistance – 6017-2801371

Parcel Tracking

• PosLaju – www.tracking.my/poslaju
• DHL – www.dhl.com/my-en/home/tracking.html
• J&T – www.jtexpress.my/tracking

Others

• Legality of equipment use:
• With the exception of UHF and GSM/5G/WiFi/GPS jamming equipment, all items sold by Spy Gadgets are legal to operate within Malaysia. However, all responsibility for any infringement of another person’s Human or Privacy rights is squarely upon the customer.
• All products are sold to adults aged 21 YEARS AND ABOVE.