Warranty

Spy Gadgets offers a 6-month warranty for all its products that covers repair and replacement. If there is a fault in any item within the first 6 months of purchase, it can be returned for repair or replacement, as long as the fault has not been caused by the user. Under this warranty, the same items will be replaced within 1 month. Repairs during the warranty period are free of charge, provided that the fault is not related to user misuse.

However, if a period of 6 months has elapsed after the customer has received the product(s), repairs may incur a fee, depending on the work involved. Spy Gadgets reserves the right to not replace an item after the 6-month warranty has expired. If an item is repaired under warranty and returned to the customer, the warranty start date will NOT change to coincide with the repair date. Spy Gadgets cannot offer an extended warranty under any circumstances.

The company guarantees to replace or repair any product that is proven to be faulty due to design or workmanship, provided that it has not been misused, modified, or attempted to be repaired by anyone other than the manufacturer. The goods must have been stored, operated, and maintained within the specified conditions as stated in the warranty card. Any product with a defaced or removed serial number cannot be identified as a product made or supplied by Spy Gadgets and, therefore, will not be repaired or replaced.

If a customer receives a damaged or faulty product, they should report it to Spy Gadgets within 2 days of receipt. Prior to returning any product, the customer should state their intention using a durable medium or contact the Technical Support team via call or WhatsApp at +010-9154168

Returned Items

It is recommended that returned items be sent using a recorded delivery method to ensure their safe arrival. Failure to provide proof of postage may adversely affect your replacement or refund claim. Once the damaged goods are received by a staff member, they will be assessed, and if a fault is found, a refund or replacement will be issued. If no fault is found by the technical support team, the item(s) will be held at Spy Gadgets’ office while attempts are made to contact you regarding payment for return shipping. Once payment is received, the item(s) will be shipped back to the specified address. Although Spy Gadgets offers a fixed or free shipping fee at the point of sale, the cost of non-faulty product returns will be calculated based on the actual shipping cost and packaging.

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the product. Cancellation notifications must be sent in writing, preferably via email, and must include your order reference. While the regulations allow you to inspect the product for things such as size and colour, they do not permit you to use it before deciding whether to keep it. If you decide that the appearance or size of the product does not meet your expectations, you may return it within 14 days of delivery, provided that it is in its original, unused condition with any security seals intact. Spy Gadgets affixes individually numbered security seals to products before dispatch. Items returned in a used state or with broken or missing security seals will not be eligible for a refund.

Refund

All returns, as stated above, should be authorised by a Spy Gadgets member of staff in writing, after which you will receive and RMA form by email to fill in that will initiate the returns process. The consumer under the Consumer Contracts Regulations 2013 is only entitled to a refund relating to price of the purchased goods only and this refund will exclude the return carriage charge, for which legally, the consumer is totally responsible. If the purchaser decides to return an item for refund under the 14 day ‘cooling off’ period specifies an Express or Saturday delivery rather than the standard ‘Free’ delivery option, then no reimbursement will be made for the additional delivery cost should an item be returned under Consumer Contracts Regulations ‘cooling off’ period. Any requests for a return of unused product(s) for refund outside the 14 day regulated period will be rejected, without exception. Bespoke or non-standard items manufactured/made to/or adapted to a customers’ requirements, by their very nature, will not be subject to the same cancellation period or refund specified in Distance Selling Regulations. Distance Selling Regulations only apply to purchasers from the Malaysia. Software products, due to their very nature are classed as non-standard items that are not covered by the distance selling regulations and as such are not covered by our return for refund policy. Refunds under the distance selling regulations can only be agreed ‘in principle’ until the product(s) subject of the return have been received at the Spy Gadgets office and have been examined and determined to be in an acceptable unused condition. Where a refund has been fully’ authorised, a refund payment will be processed within 14 days from the date that the returned item was received back at the Spy Gadgets business premises. Non-return of the product in question during this 14 day period may delay the refund process. Spy Gadgets cannot make a final decision in regards to a refund unless the product has been returned for examination and refund qualification

Where sales are classified as ‘business to business’, where goods are returned within a 14 day period sealed and unused, but are not faulty we reserve the right to deduct an administration and restocking fee of 10% of the purchase cost of each product from any refunded amount. In the event that a business returns a non-faulty unused GPS Tracking Device within the same specified 14 day period, we reserve the right to deduct a 12% administration, testing and restocking fee from any refunded amount. A business to business refund relates purely to price of the purchased goods and as such this refund will exclude the return carriage charge, for which legally, the purchasing business is totally responsible. So at the point of sale if an Express or Saturday delivery rather than the standard ‘Free’ delivery option was selected, then no reimbursement will be made for the additional delivery costs.

Legality of Equipment Use

With the exception of UHF and GSM/3G/WiFi/GPS Jamming equipment, all items sold by Spy Gadgets are legal to operate within the Malaysia. All responsibility, however, for any infringement of another person’s Human or Privacy rights is squarely upon the customer. As such it is the customer’s responsibility to ensure that the equipment is used in compliance with all Human Rights, Privacy Rights, Civil and Criminal laws active in the area of use. By accepting these terms and conditions you, the customer, agree to take full responsibility for the use of any equipment purchased from Spy Gadgets. Although it is not an offence to manufacture or possess a UHF transmitter or GSM/3G/WiFi/GPS Jammer in the Malaysia, the said products featured on this site are not MMC approved and the use of them would be an offence.